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Terms and Conditions

Thank you for using the Caravela Jewellery website (the “Website”).  Please read these Terms and Conditions carefully. They set out our mutual legal obligations and responsibilities and govern your use of the Website at www.caravelajewellery.com.

1.  Company Details

The terms “Caravela Jewellery”, "the Company", “us”, “we” or “our” refers to the owners of this website,  Five Arches Trading Limited,  whose registered office is Crown House, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom with company registration number 07511521 England. The term “you” refers to the user or viewer of this website.

By using this website you are indicating your unconditional acceptance of and agreement to the following terms and conditions of use, and associated policies which govern the relationship between Five Arches Trading Ltd (t/a Caravela Jewellery) and yourself “the user”.

2.  The Use of this Website is Subject to the Following Terms and Conditions:

The content of the pages of this website is for your general information and product ordering use only. It is subject to change without notice at our discretion.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the text, design, layout, appearance and graphics. Unauthorised reproduction of any part of this website is prohibited and may lead to prosecution or a claim for damages.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

3.   Prices,  Delivery Charges

The prices payable for goods that you order are as set out in our website.  All of our prices are stated in GB Pounds Sterling (GBP). You will be invoiced in GBP and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount invoiced on your credit card.  Our delivery charges are set out on our Delivery Information page.

4.   Right of Cancellation of Contract

4.1  Caravela Jewellery guarantees your total satisfaction with our products and services. If for any reason your purchase fails to meet your expectations, you may return or exchange your jewellery subject to the terms and conditions set out in our Returns Policy. We can only process returns and refunds when dealing directly with the original purchaser of the goods and not third parties

4.2  We reserve the right to refuse or cancel the contract between you and us if any of the following apply:

  • Our stock levels are too low to meet the quantities or items ordered.
  • We do not deliver to your country or location
  • One or more items was listed at an incorrect price due to an error on our part. We are not obliged to sell at the erroneous price.

4.3 We reserve the right to decline any transaction which we suspect may be fraudulent. If in doubt, we may contact the buyer for further information or contact the credit card company to confirm a card has not been stolen.

In the unlikely event of any of the above circumstances being applicable,  and we are unable to fulfil the contract, we will notify you by email or telephone as soon as possible, and will refund any amounts which may have been paid prior to that notification.  We will not be liable to offer any additional compensation.

5.   Further Rights and Responsibilities

If you do not receive goods ordered by you within 14 working days from date on which they were ordered (if you are in the UK),  we shall have no liability to you unless you notify us by email or telephone of the issue within 21 days of the date of order.   If you comply with this condition, our obligations shall be limited to the following:

  • we may offer to replace the item provided the item is in stock
  • if the item is not in stock, we may offer an alternative similar item at the same price, or
  • we may offer a refund

We  will not be held liable to you for any indirect or consequential loss, damage or expenses howsoever resulting from any problem you notify to us under this condition,  and we shall have no liability to pay any money to you by way of compensation,  other than to refund to you the original amount paid by you for the goods in question.

For customers outside the UK, we accept no liability for the payment of any taxes or import duties which may be liable in your own country, and it is understood that by embarking on a contract with this Company, you will observe and comply with all statutory duties, regulations and legislation pertaining to the country of import.

6.  Content and Amendments

We endeavour to ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be entirely unintentional. We accept no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of the screen your are using.

7.  Privacy Policy

You acknowledge and agree to be bound by the terms of our Privacy Policy as stated on this Website.

8.  Governing Law

All transactions emanating from this Website are subject to English Law and will be under the jurisdiction of the English Courts.

9.  Agreement

These Terms and Conditions form an integral part of the Agreement as a whole between you and us, together with all the other content on this Website.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time, despite our best endeavours, our site may contain technical inaccuracies or typographical errors for which we accept no liability.

10. Copyright notice

This website and its content is the copyright of Five Arches Trading Limited and Caravela Jewellery.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form whatsoever without prior express permission from the Owners is prohibited by Law.

11. Coupon Codes and Promotions – Terms and Conditions

From time to time, we may offer promotional discount codes (either directly or via third parties) which may apply in respect of specially selected items for sale on this Website or they may apply to the whole shopping cart.

Discount codes are applied to the contents of your cart at checkout and the following terms and conditions apply:

  1. The discount does not apply to shipping costs.
  2. Minimum spend is £30 in a single transaction, shipping costs excluded.
  3. If the code has an expiry date, this will be stated on the coupon or on the website where the offer is being promoted,  as will the discount amount.
  4. The coupon code cannot be used in conjunction with other offers.
  5. The coupon code does not apply to items that are on sale or already reduced.  On whole cart discounts, the coupon code will only work if there are no sale items in the cart.
  6. Usage limits: one use per code, and one use per customer.