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Privacy Policy

Privacy Policy

This is Caravela Jewellery’s privacy policy. Please read the policy carefully. By visiting or  you are accepting and consenting to the practices described in this policy.

The term “We” as set out in the paragraphs below refers to the owners of Caravela Jewellery (Five Arches Trading Ltd).

1. About Caravela Jewellery

We are committed to protecting your privacy; we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). It is essential for us to collect certain information about you in order to process your order and secondly, to provide you with the best possible customer service.  We may also collect anonymous statistical data for marketing purposes.

Caravela Jewellery is a division of Five Arches Trading Limited, registered in the UK with Companies House under Company No. 07511521

If you have any queries about the information we hold about you, please contact us by telephone on 0845 388 5035 or by email at

2. Data Collection

We may collect information about you from our online forms or from emails sent to us from you. We obtain the most basic personal information about you when you create an account with us such as name and contact information. We never pass on any of this information to third parties for any purpose whatsoever.

Our web server automatically recognises only the visitor’s domain name (not e-mail address) and records the visitor’s browser and platform type.

We use “cookies”. Cookies are small text files transferred to your hard drive via our website which enable a website to “remember” who you are. This facility enables us to process your orders more quickly and to provide a faster, easier shopping experience. Cookies also record the visitor’s session data (e.g. shopping selections) and record user-specific data about pages the visitor selects to view. It also helps our website remember what is in your basket if you do not want to complete all your shopping in one session. No third parties have access to any of this data. Please refer to our Cookie Policy page for further information about Cookies.

3. Data storage

Your information will be stored on our host's web server and we will keep our own backup copy. We also keep some records on paper at our offices as a means of backup.

We will keep your information secure by taking appropriate security measures against its unauthorised or unlawful processing and against accidental loss, destruction or damage.

You have a statutory right to see a copy of the information we hold about you on payment of an administration charge, which is £20.  Please email us if you require to be sent a copy of this information.  If you believe that any information supplied to us is incorrect or incomplete, please notify us in writing as soon as possible so that the information may be corrected. 

4. Information usage

Your information can be used in order to provide you with any further details or information you request when you contact us.

As we provide an online shopping service to you, it is essential that we have your personal details and contact information in order to process your order.  We may use your email address to request shopping feedback and inform you monthly of special offers or new ranges.

We will not sell your name, address, or e-mail address, or any other personal information to any third party under any circumstances.  We do not have sight of or hold any credit card or other financial information about you. 

5. Sharing your data

We will only disclose your information to official enforcement authorities if legally required to do so, or to a third party in the context of actual or threatened legal proceedings.

If we provide an online shopping service to you, any credit or debit card details you supply will be passed to our payment provider and your card issuer through secure encrypted means. We are not privy to and do not retain any of your financial details.

6. Newsletter

IF you sign up to our newsletter, your contact details will only be used to send you regular updates, offers and promotions. You can subscribe or unsubscribe to the newsletter at any time in your account section of the website or unsubscribe by clicking on the link at the bottom of every email.

7. Data Protection Law

Five Arches Trading Ltd complies fully with the European Data Protection directive as implemented through the 1998 Data Protection Act. 

8. Alterations to this Policy

We may occasionally modify this Privacy Policy without prior notice.. Such modifications will become effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such alterations.